WELCOME TO PREFERRED
We offer Broadband fiber optic services up to 1G symmetric
Wireless Point to Point services
Standard DSL up to 6M
Local customer support
If your internet connection goes down, DO NOT push the reset buttons on your modem or router, be it DSL, Cable or Fiber Optic. (Matter of fact, NEVER PUSH THEM no matter what!) The moment you do that, you have blown out all the settings in those devices. Do the following...
1. Unplug the power to the modem and router if you have one.
(if you are using switches turn those off too)
2. Wait 3 minutes to let them cool down and to clear out any cached memory. Then plug them back in and test your connection. Always check by trying to open various websites like google, yahoo or msn.
3. If it's still not coming up, call the office.
With storms, forest fires and the constant
construction/infrastructure work going on in the area effecting
power and noise on the lines, modems/routers can go into an "on
hold" mode that restarting will clear.
We can also experience localized and even regional outages which can take the internet offline for as long as a day in some instances and in some rare cases, even longer.
Just call our office and
we will do a survey which will confirm what services are
available for you.
Depending on the service, answers can take from a few hours to a couple of business days.
It is not uncommon for us to be able to provide service where otherwise none would be available.
No ISP in Northern Nevada has a broader offering for connectivity.
We will do our best to help you as we have been doing for 20 plus years.
We offer fast high-speed access and our customer service is local.
We offer on-site setup of your service and provide internet support for both Windows & Mac computers.
No credit cards required and no contracts & we offer discounts for annual payments.
Locally-owned & operated and 20 years of experience.
Why not give these few steps a try and see if you can fix your issue yourself.